Outsourcing Lead
StreSERT Services Limited
Yaba, LA, ng
5d ago

Job Description

StreSERT Services Limited is a Consulting firm with focus on a range of HR services that include Recruitment (talent acquisition), Learning & Development, Background Checks, HR Consulting, Staff & Business Process Outsourcing, as well as Expatriate Management.

We are currently looking to hire an Outsourcing Lead to head outsourcing operations at our office in Yaba, Lagos.

Job Summary : The holder of this role will lead the provision of outsourcing services (end-to-end) to a number of client businesses in different commercial sectors.

S / he will ensure the success of the company’s outsourcing unit from the standpoints of compliance, security, internal documentation, business profit, business continuity, finance and taxation.

Job Responsibilities

  • Oversees candidate-selection, recruitment, hiring and onboarding of all (new and old) outsourced staff
  • Prepares outsourced employees for assignments by establishing and conducting orientation and training programs, including the preparation of project-based, outsourced, and secondment contracts
  • Acts as Account Manager with various client businesses in providing staff management and payroll management
  • Maintains the work structure by updating job requirements and job descriptions for all outsourcing, secondment, and project-based employee positions
  • Manages outsourced staff pay plan, including checking of timesheets, monitoring of overtime pay and leaves, administration of benefits, directing the processing of benefit claims
  • Provides constructive and timely performance evaluation of all outsourced staff
  • Handles discipline and termination of employees in accordance with legal requirements and company policies
  • Advices on outsourcing structure and corresponding SLA / invoicing arrangements
  • Lead the outsourced services of the company and manage attendant risks and peculiar circumstances that arise from the service
  • Ensure legal compliance by monitoring and implementing applicable labour laws and regulations with respect to outsourcing, secondment, and project employees
  • Represent the organization with labour and / or government agencies
  • Complete prior and in-depth analysis (risk assessment) for any contemplated outsourcing including a description of services, expected results and a detailed evaluation of the risks for, among other things, financial, operational, legal and reputational risks
  • Monitor, report and propose changes to outsourcing policy and procedures due to changes in the company’s obligations with main focus on outsourcing guidelines of regulators
  • Review and amend contracts as necessitated by law, company policies and clients’ peculiar requirements
  • Other duties and responsibilities as may be delegated by management
  • Qualifications and Experience

  • Bachelors degree in a Business Administration, Human Resources or a related field
  • Must be a certified HR professional e.g. CIPMN, CIPD, SHRM-CP Or SHRM-SCP, SPHRi, etc.
  • Minimum of 5 years experience as an Outsourcing Lead, with business development skills
  • Experience in general outsourcing and vendor risk management
  • Experience in drafting and managing labour policies
  • Experience managing payroll for client businesses
  • Experience reviewing and discussing service level agreements with clients
  • Experience managing large number of staff for multiple businesses at different locations
  • Experience designing and executing performance appraisals
  • Excellent time management skills and the ability to work both independently and on a team
  • Good knowledge of trends, best practices, regulatory changes, and new technologies in HR, talent management, and labour law
  • Excellent oral and written communication skills
  • Experience

  • Collaborate with all teams to ensure that project goals, objectives, and deliverables are achieved at Blizzard quality
  • Design and analyze KPIs in line with our outsourcing strategy in order to drive continuous improvement
  • Strong knowledge of project management tools and methodologies, including PMP, Scrum and Agile
  • In-depth understanding of project life cycle
  • Draft initial contracts and amendments using templates
  • Make study specific adjustments
  • Requirements

  • Experience in general outsourcing and vendor risk management
  • Experience in drafting and managing labour policies
  • Experience managing payroll for client businesses
  • Experience reviewing and discussing service level agreements with clients
  • Experience managing large number of staff for multiple businesses at different locations
  • Experience designing and executing performance appraisals
  • Excellent time management skills and the ability to work both independently and on a team
  • Good knowledge of trends, best practices, regulatory changes, and new technologies in HR, talent management, and labour law
  • Excellent oral and written communication skills
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