Job Number : HOT07BZH
Location : Curio Lagos Airport Gate Side One Road, Murtala International Airport Ikeja
Schedule : Full-time
Brand : Curio Collection by Hilton
Shift : Day Job
Job Level : Supervisor / Team Leader
Job : Housekeeping and Laundry
A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries.
What will I be doing?
As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience.
A Laundry Supervisor will also be required to ensure quality controls are in place and manage customer service inquiries.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Manage overall daily operations of the Laundry Department
Ensure quality controls are in place for all laundry processes, rejecting any exceptions
Maintain cleanliness of the laundry area
Train, develop, and appraise the laundry team
Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
Carry out stock takes
Ensure par stocks are maintained
Take receipt of stock and ensure safe storage
Manage customer service issues quickly and effectively
Oversee the issuing of linen via a requisition system
Ensure team members adhere to all Health and Safety Regulations
Carry out any other reasonable task set by the hotel's management.
What are we looking for?
A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Good organisational and planning skills
Good communication skills.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous hotel or leisure sector experience
Previous experience at Supervisory level.