Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local.
Designed for the independent traveler seeking balance, there’s Four Points.
Responsiblefor the daily shift operations of Housekeeping, Recreation / Health Club and, ifapplicable, Laundry. Directs and workswith employees to ensure property guestrooms, public space and employee areasare clean and well maintained.
Completesinspections and holds people accountable for corrective action. Position assists in ensuring guest and employeesatisfaction while maintaining the operating budget.
Education and Experience
Highschool diploma or GED; 2 years experience in the housekeeping or relatedprofessional area; OR
no work experiencerequired.
Ensuresguest room status is communicated to the Front Desk in a timely and efficientmanner.
Workseffectively with the Engineering department on guestroom maintenance needs.
Supervisesthe property general cleaning schedule.
Obtainslist of rooms to be cleaned immediately and list of prospective check-outs ordischarges to prepare work assignments.
Inventoriesstock to ensure adequate supplies.
Supervisesdaily Housekeeping shift operations and ensures compliance with all housekeepingpolicies, standards and procedures.
Assistsin the ordering of guestroom supplies, cleaning supplies and uniforms.
Supportsand supervises an effective inspection program for all guestrooms and publicspace.
Inspectsguestrooms on a daily basis.
Communicatesareas that need attention to staff and follows up to ensure understanding.
Participatesin departmental meetings and continually communicates a clear and consistentmessage regarding the departmental goals to produce desired results.
Ensuresall employees have proper supplies, equipment and uniforms.
Participatesin the management of the department’s controllable expenses to achieve orexceed budgeted goals.
Understandsthe impact of department’s operations on the overall property financial goalsand objectives and manages to achieve or exceed budgeted goals.
Comprehendsbudgets, operating statements and payroll progress reports as needed to assistin the financial management of department.
EnsuringExceptional Customer Service
Respondsto and handles guest problems and complaints.
Strivesto improve service performance.
Empowersemployees to provide excellent customer service.
Emphasizesguest satisfaction during all departmental meetings and focuses on continuousimprovement.
Setsa positive example for guest relations.
Understandsthe brand's service culture.
Participatesin the development and implementation of corrective action plans to improveguest satisfaction.
ConductingHuman Resources Activities
Participatesas needed in the investigation of employee accidents.
Supervisesstaffing levels to ensure that guest service, operational needs, and financialobjectives are met.
Ensuresemployees understand expectations and parameters.
Ensuresproperty policies are administered fairly and consistently, disciplinaryprocedures and documentation are completed according to Standard and LocalOperating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Observesservice behaviors of employees and provides feedback to individuals.
Usesall available on the job training tools to train new room attendants andprovide follow-up training as necessary.
Participatesin the employee performance appraisal process, providing feedback as needed.
Assistsas needed in the interviewing and hiring of employee team members with theappropriate skills.
Supportsa departmental orientation program for employees to receive the appropriate newhire training to successfully perform their job.
Participatesin employee progressive discipline procedures.
Adaptability - Determines how change impacts self and others;displays flexibility in adjusting priorities; and communicates both the reasonsfor change and how it impacts the workplace.
appropriately interprets verbal and non-verbal behavior; and models activelistening to ensure understanding..
ProblemSolving and Decision Making - Models andcoaches others on breaking complex issues into manageable parts, identifyingand evaluating alternatives and their implications before making decisions, andinvolving and gaining agreement from others when making key decisions.
ProfessionalDemeanor - Exhibits behavioral styles that convey confidenceand command respect from others; makes a good first impression and representsthe company in alignment with its values.
Building andContributing to Teams - Leads andparticipates as a member of a team to move the team toward the completion ofcommon goals while fostering cohesion and collaboration among team members.
initiates, focuses,and monitors the efforts of self and / or others toward the accomplishment goals;proactively takes action and goes beyond what is required.
Planning andOrganizing - Gathersinformation and resources required to set a plan of action for self and / orothers; prioritizes and arranges work requirements for self and / or others toaccomplish goals and ensure work is completed.
CoworkerRelationships - Interacts with others in a way that buildsopenness, trust, and confidence in the pursuit of organizational goals andlasting relationships.
CustomerRelationships - Develops and sustainsrelationships based on an understanding of customer needs and actionsconsistent with the company’s service standards.
utilizes differences to drive innovation,engagement and enhance business results; and ensures employees are given theopportunity to contribute to their full potential.
Generating Talent and Organizational Capability
OrganizationalCapability - Evaluates and adaptsthe structure of team assignments and work processes to best fit the needsand / or support the goals of an organizational unit.
TalentManagement - Provides guidance and feedback to helpindividuals develop and strengthen skills and abilities needed to accomplishwork objectives.
Learning and Applying Professional Expertise
AppliedLearning - Seeks and makes themost of learning opportunities to improve performance of self and / or others.
BusinessAcumen - Understands and utilizes business information tomanage everyday operations and generate innovative solutions to approach team,business, and administrative challenges.
TechnicalAcumen - Understands and utilizes professional skills andknowledge in a specific functional area to conduct and manage everyday businessoperations and generate innovative solutions to approach function-specific workchallenges
CleaningMaterials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposalof cleaning chemicals and equipment (including Material Safety Data Sheetrequirements), and use of personal protective equipment.
HousekeepingTracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and bestpractices. This includes the ability to track and maintain inventory, order andtrack receivables and payments, set up and maintain inventory systems or logs,and basic cart care.
GeneralHousekeeping - Knowledge of procedures,policies and techniques for cleaning all public areas, trash handling andremoval, room item replenishment and placement, treatment of room damage andstain removal, use of cleaning supplies, floor care and maintenance, generalhousekeeping codes, cart care, spa linen, uniform control, inventorymanagement, room status change systems and opening and closing of thehouse.
Ability to use generalhousekeeping codes to indicate room readiness.
EIWO(Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, airconditioning units, toilets, appliances, vacuums) for functionaldeficiencies.
This includes reportingprocedures.
EnvironmentalSustainability Knowledge of products and procedures that reduce, recycle or reuse naturalresources such as bed linen and towel re-use programs.
PreventativeMaintenance - Knowledge of generalcleaning programs and policies to extend the life of materials and areas. Forexample, knowledge of carpet, tile, and floor care including daily cleaning,heavy extraction, and interim cleaning.
including vendor identification and contractnegotiation, supply requisition and purchasing, and inventory control.
BasicCompetencies - Fundamental competencies required foraccomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g.,personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply,or divide quickly, correctly, and in a way that allows one to solvework-related issues.
Oral Comprehension - Demonstrates ability to listen to and understandinformation and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentencesand paragraphs in work-related documents.
Writing -Communicates effectively in writing as appropriate for the needs of theaudience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.