Coordinator, Availability and Capacity (Supervisory)
Mobile Telephone Networks
Lagos, Nigeria
9d ago

job description

  • To ensure that cost-justifiable IT capacity exists and is matched to the current and future agreed needs of the business in a timely manner.
  • To ensure that the level of service availability delivered in all service is matched to or exceeds the current and future agreed needs of the business in a cost effective manner.
  • To ensure that Events are detected, analyzed and appropriate control of action determined.
  • To develop, implement and manage Capacity / Availability processes in line with IT and Enterprise Management strategies and best practices.
  • Prepare capacity Plan which reflects the current and future needs of the business in preparing the budget for IT Infrastructure operations and services
  • Prepare Availability Plan which reflects Single Points of Failure remediation in preparing the budget for IT Infrastructure operations and services
  • Production and maintenance of an appropriate and up-to-date Availability Plan, which reflects the current and future needs of the business
  • Production and maintenance of an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
  • Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
  • Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing and reporting IT Service performance and targets
  • Ensure IT Application and Services do not exceed Availability Allowable downtimes in order to meet all IT Availability targets
  • Performs High Availability tests on all IT critical services in order to identify Single Points of Failures, deal with findings and provide recommendations
  • Provide High Availability Reports and Recommendations
  • Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
  • Assess the impact of all changes on the Capacity and Availability of IT services
  • Modeling capacity forecasts using systems and business metrics
  • Managing workload assignments across environment achieving optimal performance.
  • Performing second level problem determination using monitoring and data collection tools in capacity related disciplines
  • Analyzing performance data identifying bottlenecks and recommending alternative resolutions
  • Producing ad hoc resource usage reports and analysis
  • Identify production capacity risks in time to avoid service interruption or degradation
  • Participate in all Customer Experience meeting in order to identify Availability and Capacity issues and deal with them
  • Support the Division’s internal customers and provide solutions to improve the customer experience regarding Availability and Capacity
  • Maintain effective working relationships with internal and external suppliers.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape job condition
  • Normal MTNN working conditions
  • May be required to work extended hours Experience & Training
  • Education :

  • First degree in Computer Science or any Information Technology( IT) related discipline
  • Fluent in English
  • ITIL Foundation certificate at the minimum
  • Operating System Certification preferably Oracle or Windows
  • Experience :

  • 3 - 7 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization
  • Hands- on experience on Service Availability monitoring tools
  • Any other Capacity and performance management tool knowledge will be added advantage
  • Performance testing and capacity planning work experience in a technical environment
  • IT Availability / Capacity Management deep understanding
  • Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
  • Broad understanding of IT monitoring platforms, associated products and common IT management process
  • Minimum qualification BA, BEng, BTech, BSc or HND

    Step 2
    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form