customer service associate
Lexin Group Nig ltd
Lagos, Lagos, Nigeria
2d ago
source : Fidanto

Job Responsibilities br Maintains customer relationship by responding to inquiries documenting actions br br Duties br br Prepares for customer inquiries by studying products services and customer service processes br Responds to customer inquiries by understanding inquiry reviewing previous inquiries and responses gathering and researching information assembling and forwarding information verifying customers understanding of information and answer br Records customer inquiries by documenting inquiry and response in customers accounts br Improves quality service by recommending improved processes identifying new product and service applications br Updates job knowledge by participating in educational opportunities br Accomplishes customer service and organization mission by completing related results as needed br br Skills and Qualifications br Product Knowledge Informing Others Data Entry Skills Organization Analyzing Information Verbal Communication Reporting Skills Managing Processes Customer Focus General Consulting Skills Multi 45 tasking

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