Lead, Customer Service Application SME
Airtel Nigeria (Airtel Networks Limited)
Lagos, NG
1d ago
source : Ngcareers Ltd

Job Details

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in , the commercial nerve-centre of Nigeria.

The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.

8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

Job Title : Lead, Customer Service Application SME

Job Type : Full Time

Qualification : BA / BSc / HND MBA / MSc / MA

Experience : 5-7 years

Location : Nigeria

Job Field : Customer Care ICT / Computer

Location : Nigeria

  • The Customer Service Application SME will be responsible for maintaining and supporting all Customer Service Application applications, tools and utilities to support Airtel Nigeria IT Services.
  • This is an expert role with the responsibility for maintaining close collaboration with HQ-IT Customer Service Application Lead to ensure Airtel Nigeria is delivering business results expected on Customer Service Application domain.
  • Job Requirements

    Min Required Experience :

    Min Qualification :

    Bachelor's Degree / HND

    Desired Courses : Not Specified

    Other Requirements :

  • M.Sc / Bachelor's Degree in Computer Science, Systems Analysis or a related study
  • 5-7 years of work experience on Customer Service domain’s Application design and delivery.
  • Experience working in multi-vendor managed service IT operating model.
  • Demonstrated experience in delivering project on relevant domain.
  • Experiencing in redesigning and simplifying the products, services and processes.
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