Chartwell Securities Limited is a company of Investment Managers and Stockbrokers focussed largely on the investment needs of Private and Institutional Clients.
Regulated by the Securities and Exchange Commission, the company is a Dealing Member of The Nigerian Stock Exchange.
We are recruiting to fill the position below :
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our services inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Min Required Experience :
Min Qualification :
Bachelor's Degree / HND
Desired Courses : Not Specified
Other Requirements :
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
15th December, 2019.