Head Digital Transformation
ACCION Microfinance Bank Limited
Lagos, Lagos, Nigeria
1d ago
source : Fidanto

Accion Microfinance Bank Limited Established in 2006 began operations in May 2007 on license from the Central Bank of Nigeria Our management team comprises seasoned and distinguished professionals from diverse backgrounds complemented by the expertise of our technical partners ACCION International At Accion Microfinance Bank our core values business philosophy and methodology distinguish us as one of the leading microfinance banks in Nigeria We are recruiting to fill the position below Job Position Head Digital Transformation Job ID 2032 Job Location Lagos Nigeria Position Summary Reporting to the Chief Executive Officer the Head Digital Transformation will help drive the execution of the bank rsquo s digital strategy with a focus on delivering new digital products and services profitably building a strong digital team and accelerating customer growth through improved customer experience and effective products The role will work closely with the bank rsquo s senior leadership team to overhaul the bank rsquo s digital channels implement risk management frameworks complementary to and supportive of the digital transformation mandate Responsibilities Digital Strategy Development in collaboration with the IT Head and Digital unit team leads define and coordinate the digital team rsquo s delivery calendar and digital roadmap to help drive business growth and planning This includes Deliver a digital innovation structure ndash building capabilities in the bank to create opportunities for revenue generation and customer value add by leveraging digital technologies Launch new digital products and services ndash help plan for and design the bank rsquo s new digital product offering Assessing internal services suitability for digital transformation and rigorously prioritizing involvement by customer or cost saving benefit Actively identify and promote partnerships with external actors to further the digital agenda Product Delivery Management and Change Management ndash managing the end to end design and commercial rollout of new digital products and services including Promoting remote customer application and account usage Improving the customer journey to allow for an improved more intuitive customer experience Offering new more innovative and personalized financial products Driving customer growth and financial targets such as customer numbers NPS loan book size and operational efficiency Internal Change Management and Capacity building mdash promoting cultural change and helping to build digital capabilities within the business advocating for data driven user centric product design and an agile product development approach In addition s he will Help to put in place new guidance and training for digital team members senior management and the wider bank staff advising on the structures needed for future digital transform Coach and mentor digital team members strengthening their skills and use of innovative digital solutions and agile methodologies Share knowledge document and share learnings disseminating useful information amp tools for internal learning and external sector wide knowledge sharing purposes Be a thought leader on new digital trends and opportunities that the bank can incorporate into its digital strategy to drive strategic growth ambitions Collaborate effectively across other areas of the bank as well as leverage relationships in the industry to enhance the bank rsquo s knowledge and capabilities in digital innovations and customer strategy Qualifications Bachelor s degree in IT Business Finance or related careers Masters or MBA preferred Minimum 15 years rsquo experience of consulting or working within a financial services institution with practical exposure to financial services strategy and hands on operating experience in challenging contexts Minimum 8 years in a management role Must have excellent knowledge of and expertise in digital financial services as well as hands on knowledge in areas such as mobile money digital payments mobile banking data and business intelligence platforms digital field applications etc Proven project success in influencing customer behavior change and driving usage of digital financial products Understanding of financial inclusion product design approaches like customer value proposition design business model canvas and customer journey mapping Experience leading cross functional project teams from discovery through implementation ability to prioritize multiple tasks lead and motivate others and meet deadlines Experience of data driven design and the production of effective management information General Competencies Required Excellent verbal and written communication and presentation skills comfortable interacting with senior management Excellent multi tasking skills with a positive can do attitude Ability to negotiate consensus among diverse groups and influence and impact the activities of others not in own reporting structure Strong business negotiation skills

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