Ongoing Recruitment at the Ibadan Electricity Distribution Company IBEDC Plc UPDATED
Ibadan Electricity Distribution Company IBEDC Pl
Oyo, Oyo gallego, ng
14h ago
source : Ecadoo

Location Ibadan Job Description To effectively coordinate the distribution of IBEDC rsquo s customer bills and facilitate revenue collection nbsp nbsp nbsp nbsp nbsp nbsp Responsibilities General Meter reading and management of meter reading books Handling of service connection like application Detecting illegal service connection Reporting faulty defective meters Legalizing non registered consumers Pursuing the collection of bad debts Disconnection reconnection Explaining estimated billings Explaining sensitive issues such as tariff changes Disseminating load shedding schedules Other commercial functions Specific Embarks on field trips to read customer meters for capture on approved billing reading sheets and liaises with relevant departments to generate customer bills Distributes customer bills within required timeframe ensures timely and effective distribution of customer bills Assist in meeting revenue targets for Business hubs participates in revenue collection activities according to company policies and stipulated regulations to meet set revenue targets Escalates revenue leakage issues to the relevant departments when identified e g illegal connections tampering of meters etc Establishes develops and maintains business relationships with current customers to ensure high customer satisfaction Identifies prospective customers unregistered customers new businesses etc and ensures they are adequately captured in the customer database Attends to customer queries complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly Keeps abreast of market trends and supplies management with insights on customer needs problems interests and innovative ways for service delivery Get customers both old and new on metering including the CAPMI scheme Qualifications and Requirements Educational Qualification A good Bachelor OND or equivalent in any field Social Sciences Arts Administration is preferred Desired Experience At least 2 years of experience in a marketing role esp field based distribution Competence Requirements Understanding of the business of IBEDC and related businesses in the electricity sector Strong Customer Relation Management skills Strong problem solving and analytical skills Good interpersonal persuasion negotiation and communications skills Knowledge of billing collection practices procedures Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC Good analytical and numerical skills with the proven ability to pay attention to detail Goal Oriented go to method of application raquo Performance Analyst

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