JOB DESCRIPTION Job Title : Team Member Cards Business Development Job Summary : Development and Implementation of Card products, driving sales through campaigns, management and enhancement of the card applications to meet needs, Vendor relationship management, ensure implementation and execution of the card strategy, revenue generation, efficiency improvement and overall business process managementDuties & Responsibilities Driving card usage and segment optimization in line with market and growth opportunitiesDeveloping initiatives to grow credit and debit cards Ensuring a unique customer experience for transaction capabilities for cards productEnsuring efficiency in customer fulfilment, servicing and relationship managementEnsuring right carding of customers always.
New Product development to drive card adoption and loyaltyGenerate demand to proactively reach potential customers to take up the Bank cards Review, prepare and give customer presentationsProvide useful inputs on innovations and enhancements for the bank’s cards products Drive active take up of cards for all NTB and ETB account holders.
Key Performance Indicators Percent Growth in Active UBN Cards (across all businesses)Number of Active Retail CardsGrowth in Card Transaction Values (Web, POS)% of Active Cards (at least once a month)Growth in Card Transaction Volumes (Web, POS)Average Revenue Per Carded CustomerEffective Management of Card Business Costs (settlement, etc) % of Failed Transactions % of Digitally Requested CardsTAT of Card Fulfilment Growth in No of Customers with Credit CardOn time Execution of Card Projects (Card rules, Fraud management)Job RequirementsFunctional knowledge of digital channels and cards productsMinimum of Bachelor’s Degree3 years’ experience minimum in cards environmentJob Knowledge BIN & chip implementation knowledge Products knowledge Customer service / Relationship management Business Environment / Industry analysis Knowledge of the Nigerian financial industryFinancial analysisSkills / CompetenciesHigh knowledge of Microsoft excels for data management and reportingProficiency in slide presentationInterpersonal & Communication (oral & written) SkillsGood Administrative & presentation skillsComputer Skills
Good networking and negotiating skillsCustomer focused mindset Project ManagementProduct Management . Skillset Required : Customer Focused, Networking, Product Development, Relationship Management, Customer Service, Product Management, Revenue Generation, Project Management