Entry Level Customer Service and Claims Positions! Training Program and Career Growth!
Sedgwick
Corporate Headquarters
4d ago

PRIMARY PURPOSE

OF THE ROLE : To provide excellent customer service and internal support to an assigned team.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative, team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathetic and solution-focused, and can multi-task.

ESSENTIAL RESPONSIBLITIES may include

  • Provide excellent customer service to external customers and internal support to an assigned team
  • Act as a liaison between customers and team members when necessary
  • Provide detailed notes on phone calls, and track and code documentation according to standard processes
  • Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
  • Resolve issues with one call / one person responses
  • Direct calls to appropriate escalation path as needed
  • Track trends
  • Investigate customer feedback
  • Assist with developing corrective / preventative actions
  • Perform administrative tasks
  • QUALIFICATIONS

  • Education & Licensing : High school diploma or GED required
  • Skills : Strong oral and written communication, computer literate including Microsoft Office, organizational skills required
  • Experience : Clerical or customer service experience or equivalent combination of education and experience preferred
  • TAKING CARE OF YOU

  • Entry-level colleagues are offered a world class training program with a comprehensive curriculum
  • An assigned mentor and manager that will support and guide you on your career journey
  • Career development and promotional growth opportunities
  • A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more
  • COMPANY CULTURE

    Here at Sedgwick, our culture of caring is centered on uniqueness and belonging. We ensure every colleague knows they are part of a team, respected and valued for who they are, so they can be their authentic self at work.

    Leveraging uniqueness and cultivating belonging allows us to connect with each other, understand the needs of our customers and support the communities we serve.

    By fostering a team-building atmosphere, we can define shared goals, set expectations and processes that allow us to perform at our best.

    Work environment requirements for entry-level opportunities include

    Physical : Computer keyboarding

    Auditory / visual : Hearing, vision and talking

    Mental : Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

    NEXT STEPS

    If your application is selected to advance to the next round, you will receive an e-mail notification with instructions and a link to complete a recorded video interview.

    Upon completion and submission of the video interview, a recruiter will be in touch.

    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

    They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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