Our client, a global leader in the educational sector with alarge network of trainers who is certified by international curriculumproviders to deliver award-
winning skills developmentsolutions. They serve businesses, schools, and communities in Dubai,South Africa, Kenya, Nigeria, Malaysia, India, Morocco and Argentina. They are in need of a
TheProgram Manager will oversee the progress of operations and will providecomplete required leadership, operational and technical support to ensure thesuccess of the program.
The position will be accountable for drivingenrollment, orientation and placement of trainees. He / She should be able toassess the needs of the business, co-
ordinate the implementation of trainingand development plans, and ensure the availability of a wide variety of trainingprograms that will enhance the effectiveness of the program.
The idealcandidate will be an excellent leader and will have a strong background inmanagement, operations, people management, B2C business development / sales andfinancial budgeting and analysis.
Manageand direct company operations to meet budget and other financial goals.
Drivebrand values through all training and development activities geared towards thesustainability of the program.
Develop,establish, and direct the execution of operating policies to support overallcompany objectives.
Workin partnership with other functional heads and team members to create strategicplans as well as implementing new processes and approaches in achieving it.
Spearheadother special projects and setting up additional revenue streams.
Establishbudget control systems for controlling expenditures and control expenditures inaccordance with budget allocations.
Leadthe performance management process that measures and evaluates progress of activitiesagainst the set goals. Ensure program milestones are met, particularlyplacement targets.
Overseedaily operations and coordinate activities through assigned staff; prioritizeand delegate work activities and ensure smooth daily operations of VTCs andtrainings.
Serveas a key liaison with vocational training centers, particularly in relation totheir technical support.
Recommendnew training programs, equipment and resources for the training centers, asrequired.
Direct,monitor and participate in research and business intelligence activitiesincluding data collection, focus groups, industry engagements, employersummits, evaluation and analysis, etc.
Keepabreast of training trends, industry needs, developments and best practices toenhance the project.
Collaboratewith the Marketing Team to cultivate a strong, positive image of the brandamong its stakeholders, as well as designing and implementing a well-
designedpublic relations plan.
Overseerisk management and legal activities : client contracts, partnership agreements,VTC management etc.
Drivesustainable revenue and growth through trainee enrolments.
Reviewing,and implementing commercial pricing model that is aligned to company businessgrowth, competitors’ activities and changing market conditions.
Ensurethe program objectives and standards are consistent across the model to developinitiatives thereby driving sales.
Producingquarterly metrics relating to sales performance, client and customersatisfaction, and operational excellence.
Bachelor’sdegree in Economics, Business Administration or related course. MBA preferred
Musthave exceptional B2C business development / sales background and a consistenttrack record in sales conversion success and performance
Experiencemanaging training institutions as well as having an eye for revenue generation.
Knowledgeof / experience with USAID-funded projects an advantage
Certificationas a Project Management Professional (PMP) an advantage
Outstandingleadership and organizational skills
Demonstratedknowledge and experience using participatory training methodologies
Strongworking knowledge of Microsoft Office, especially Microsoft Excel, PowerPointand Word
Excellentverbal and written English communication skills
Stronginterpersonal skills; Ability to build effective relationships with allparticipants, peers, and stakeholders
Mustbe able to work within a cross cultural setting, negotiate diplomatically, andfunction well under pressure
Abilityto work as part of a team and liaise closely with others
Proactiveand creative, and able to work independently and collaboratively in afast-paced work environment
Strategicand creative mindset.
Familiarwith traditional and modern training processes
Apassion for quality and for developing others
12+years of experience in relevant job role including experience selling in theB2C space.
Soundunderstanding of student / graduate catchment areas.
Experienceand expertise in designing and implementing wide-range of methods andapproaches to skills development and capacity building
Provenexperience successfully managing large scale, complex projects, as well astraining centres
Previousexperience as a subject matter expert with a Training Institution is an addedadvantage