Field Service Engineers
Snaphunt
Lagos, Nigeria
2d ago

The Offer

  • Fantastic work culture
  • Attractive Salary & Benefits
  • Work in a company with a solid track record of performance
  • Responsibilities :

  • Perform installs, PMs, IQ OQ, maintenance, and repairs on GC, HPLC, GC / MS, and LC / MS instrumentation
  • Main point of contact for customers, helping with issues both remotely and in the field.
  • Assist customers by delivering remote-first, digital-first technical support to help increase remote fix rate for LC instruments and Empower and Breeze software platforms.
  • If an issue is unable to be resolved remotely, troubleshoot to determine the root cause, and provide necessary part numbers and details prior to requesting a Field Service Specialist
  • Establish and maintain collaborative relationships with external and internal customers ensuring their success.
  • Provide detailed documentation of customer interactions within the corporate call tracking software.
  • Maintain sound knowledge regarding the technology and relationship to the customers' application demands.
  • Actively participate in training, on-site visits, remote training, and other opportunities to advance technical skills.
  • Identify sales opportunities and provide leads to the sales organization.
  • Utilize remote tools to resolve customer issues efficiently.
  • Contribute knowledge from customer interactions in the organization Knowledge Base
  • Skills required :

  • Trained on any Liquid Chromatography, Gas Chromatography, or Mass Spectrometry instrumentation
  • Proven ability to work independently and plan your own time
  • Excellent communication and customer service skills
  • The Employer

    Our Client is trained and qualified personnel who bring years of practical laboratory, engineering, and teaching experience to your aid.

    One of the top laboratory product suppliers in Nigeria, authorized by many international / worldwide recognized brands. we have been meeting customers’ needs throughout Africa.

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