Receptionist / Front Desk Officer - Strathaven Hotel
Strathaven Hotel
Lagos
2d ago
source : BetaJob

Job Descriptions

  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest's payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Receive and transmit messages for guests
  • Retrieve mail, packages and documents such as faxes for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Provide accurate information about local attractions and services
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area
  • Requirements

  • Candidates should possess relevant qualification.
  • Must have at least 2 years experience.
  • Professional appearance, excellent communication skills, and the right attitude
  • Computer Literate
  • Sound Customer Service
  • Familiarity with MS Office applications, i.e. Word, Excel
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