Associate Director, CI - 36688
Associate Director, Consumer Insights
Purpose of the role :
Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve set financial objectives and other operational performance indicators.
Main Accountabilities :
Insightful business profile
Business : Develop, Generate and nurture business
Ensure that business KRAs - Revenue,
Contribution Margin and OPE margins are adhered to and met
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-
added analyses and response to special requests.
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
Identify and recommend enhanced and new services that answer clients' business needs
Build and maintain on-going relationships with the identified key persons within client organization
Bachelors’ Degree / MA in Psychology / Sociology / Philosophy / Social Anthropology or MBA in Marketing
8-12 years of Deep research Experience across various sectors
Strong client focus and pro activeness
Excellent communication skills
Ability to interpret, draw insights and develop actionable recommendations for marketing / R&D
Robust and in depth knowledge of research techniques and methodologies
Knowledge and Skills Requirement :
Ability to train and lead a team
Influencing and Persuading.
Strong customer service and interpersonal communication skills.
Ability to analyze and interpret data in a challenging and insightful manner.
Strong and articulate verbal and written communication skills.
Efficient time management, ability to multi-task and detail oriented.
Displays maturity and creative problem solving skills in handling crises.
Recommend improvements in work processes within area of responsibility.
Analyse and interpret financial information to ensure achievement of business targets and early identification of issues / crisis .
Job Type : Regular
Primary Location : Lagos , Lagos