Operations Agent Recuitment at TLScontact
Lagos, Nigeria
16h ago
source : Jobgurus

Customer Service :

  • Provide client service excellence to customers : receive customers and answer to their enquires
  • Querying and ensuring customers provide all required documents as stipulated in the checklist
  • Offer Added Value Services (AVS) services to clients
  • Confer with customers (by telephone or fact to face) to provide information about services
  • Advice on applicable service fees and / or Added Value Services (AVS), collect deposits or payments, or arrange for billing
  • Addressing Grievance Problems
  • Escalate the problem to Supervisor
  • Quality Control :

  • Audit and ensure all required documents are filled
  • Obtain and examine all relevant information / documents presented by customers
  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
  • Escalate the quality control error to Operations Supervisor
  • Filling :

  • Arrange and file applicant documents as stipulated in the playbook and the process notes
  • Security :

  • Participate security related trainings
  • Follow security related requirements when fulfilling the responsibilities of this position
  • Report security incidents to the Supervisor when detected
  • Others :

  • Maintain a clean desk / workstation always
  • Maintain floor order from customers at all-time
  • Support the provision of healthy and safe working environment through good interpersonal and team practices
  • Attends daily meeting. Immediately inform management of any problems or issues related to daily work and regularly make suggestions on how to improve efficiency and client service
  • Maintain a professional appearance and friendly demeanor at all times
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