Customer Care Representative - Gridal Incorporation
Gridal Incorporation
Lagos
2d ago
source : BetaJob

Job Details

Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

    Maintain financial accounts by processing customer adjustments

    Recommend potential products or services to management by collecting customer information and analyzing customer needs

    Prepare product or service reports by collecting and analyzing customer information

    Contribute to team effort by accomplishing related results as needed

    Manage large amounts of incoming calls

    Generate sales leads

    Identify and assess customers' needs to achieve satisfaction

    Build sustainable relationships of trust through open and interactive communication

    Provide accurate, valid and complete information by using the right methods / tools

    Meet personal / team sales targets and call handling quotas

    Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

    Keep records of customer interactions, process customer accounts and file documents

    Follow communication procedures, guidelines and policies

    Go the extra mile to engage customers

    Resolve customer complaints via phone, email, mail or social media

    Use telephones to reach out to customers and verify account information

    Greet customers warmly and ascertain problem or reason for calling

    Cancel or upgrade accounts

    Assist with placement of orders, refunds, or exchanges

    Advise on company information

    Take payment information and other pertinent information such as addresses and phone numbers

    Place or cancel orders.

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  • Company Description

    Gridal Incorporation is a training institute that specializes in recruiting, training and building entrepreneurs .

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