NOC Support Engineer (Internet Service Provider)
Ngcom Network Solutions Ltd
lagos, NG
5d ago
source : Mrjobsnaija

Ngcom Network Solutions Ltd's job vacancy, Career and Recruitment

Job title : NOC Support Engineer (Internet Service Provider) jobs in Lagos Job Location : Lagos Deadline : January 26, 2022

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  • Overview :

    The NOC Support Engineer will be responsible for proactive monitoring of base transceiver stations and IP devices, as well as fiber infrastructure across Ngcoms network, performing first line troubleshooting / fault isolation, resolving where necessary, and escalating to other levels for support.

    Qualifications, Skills & Competencies

    Qualification :

    BSC / HND Electrical / Electronic Engineering or related discipline

    Minimum of 2 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment

    Skills & Competencies :

  • Knowledge of Ubiquiti or Cambium radio
  • Good analytical and problem-solving skills
  • Strong Knowledge of DWDM / OTN technology
  • Good Knowledge of OLT
  • Strong knowledge of PtP / PtMP Microwave technologies
  • Knowledge of basic TCP / IP configurations and troubleshooting
  • This is a shift based role

    Responsibilities :

  • Maintain and ensure full compliance with all NOC processes and procedures
  • Ensure proper technical documentation of all network events throughout normal / shift cycles or operations
  • Monitor network providing update, status and performance of all network components, capacity services etc.
  • Identify and provide first-line support on all faults on the network in accordance with the Company's standard operating procedure for fault escalation and management
  • Answer all network support related telephone calls and interface with internal / external customers on operational issues and related network events, using standard operating procedures
  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
  • NOTE : Only applicants who have the requisite qualification and experience will be considered.

  • Engineering / Technical jobs in Nigeria *Engineering / Technical jobs in Lagos *NOC Support Engineer (Internet Service Provider) in Lagos
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