Ngcom Network Solutions Ltd's job vacancy, Career and Recruitment
Job title : NOC Support Engineer (Internet Service Provider) jobs in Lagos Job Location : Lagos Deadline : January 26, 2022
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The NOC Support Engineer will be responsible for proactive monitoring of base transceiver stations and IP devices, as well as fiber infrastructure across Ngcoms network, performing first line troubleshooting / fault isolation, resolving where necessary, and escalating to other levels for support.
Qualifications, Skills & Competencies
BSC / HND Electrical / Electronic Engineering or related discipline
Minimum of 2 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment
Skills & Competencies :
Knowledge of Ubiquiti or Cambium radio
Good analytical and problem-solving skills
Strong Knowledge of DWDM / OTN technology
Good Knowledge of OLT
Strong knowledge of PtP / PtMP Microwave technologies
Knowledge of basic TCP / IP configurations and troubleshooting
This is a shift based role
Maintain and ensure full compliance with all NOC processes and procedures
Ensure proper technical documentation of all network events throughout normal / shift cycles or operations
Monitor network providing update, status and performance of all network components, capacity services etc.
Identify and provide first-line support on all faults on the network in accordance with the Company's standard operating procedure for fault escalation and management
Answer all network support related telephone calls and interface with internal / external customers on operational issues and related network events, using standard operating procedures
Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
NOTE : Only applicants who have the requisite qualification and experience will be considered.
Engineering / Technical jobs in Nigeria *Engineering / Technical jobs in Lagos *NOC Support Engineer (Internet Service Provider) in Lagos