Female Customer Service Representative
SIMS Nigeria Limited
Lagos
12h ago
source : BetaJob

Job Details

Location : Victoria Island, Lagos

Core Responsibilities

  • Receive customers and address all issues concerning their faulty products.
  • Prepare Job Card for all jobsаwith proper classification i.e.аwarranty or non-warranty.
  • Forward all Job Card and faulty products to the Service centre supervisor.
  • Preparation ofаdefective parts failure reportа( Panel , PCB & Compressor )
  • Preparation of daily work report.
  • Daily follow up on the engineers to confirm status of jobs.
  • Responsible for Happy calls to customers and dealers.
  • Responsible for Spare part request in line with job card details.
  • Responsible for Job completion feedback to the customer.
  • Requirements

  • Bachelor's degree or equivalent
  • Minimum of 2 years experience in a similar role.
  • Proficiency in the use of Microsoft office applications - MS Excel, Word and Powerpoint
  • Ability to stay calm when customers are stressed or ups
  • Experience working with customer support.
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