Oracle Nigeria is recruiting for fulltime Support Renewal Representative.
Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe.
We are recruiting to fill the position below :
Location : Lagos
Job Type : Regular Employee Hire
Reports to Director, Customer Success Manager for Sub Saharan Africa. Position is located in Lagos, Nigeria
No direct reports
Works as part of the Support organization contracts Renewals team
Deliver to set renewal booking target and specific KPI’s.
Drive the renewal of Oracle's contracts to existing customers.
Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications.
Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.
Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals.
Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.
This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Will be responsible for Renewing Support Contract for both Hardware & Software
Performing Quality Assurance on regional Support renewals business
Maintain Good relations between Oracle, its customers and business partners
Presenting quotations to clients and manage them through the approval process
Maintaining Support Renewal forecasts and Oracle Service Contracts system (OKS)
Building and maintaining relationships with decision makers in the designated Accounts
Executing sales activities (e.g. presentations)
Maintaining Account plans for Top Accounts
Negotiating and commercial management of designated Accounts
Managing the bid process through to closure
Ensuring client issues are escalated to the relevant parties within Oracle
Positioning the value of Support to customers
Working with designated Partner organizations on specific opportunities and renewals
Work closely with existing Renewal Reps in Sub-Saharan Africa
Build and maintain relationships within Support and across Lines of Business.
Write approval requests, where necessary, in compliance with Oracle standards.
Obtain appropriate management approvals.
Ensure the contracts are legally compliant and commercially viable
Maintain accurate records of all sales activities and key contacts in the Account
Produce regular and accurate forecasts as requested by the Service Sales Director. Ensure OKS is updated daily.
Maintain a breadth of knowledge of Oracle’s products and Services
Operate in line with Oracle’s business processes and procedures
Min Required Experience : 5 year(s)
Min Qualification : Not Specified
Desired Courses : Not Specified
Other Requirements : Competencies :
Credibility, attention to detail
Personal Drive, results orientation
Influencing and negotiating
Building effective customer relationships with mid management and C level
Effective written and oral communication in business French and English
Organizational sensitivity and awareness
Professional Competencies :
Minimum 5 Years experience in IT Market
Excellent Local and English Language
Ability to travel & to work under pressure
Excel, Financial tools competency
Oracle Support Market knowledge
Knowledge of sales cycle and process
Experience of Service Selling
5-8 years experience in sales or related area. Job duties are varied and complex, needing independent judgment. May have project lead role.