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Willers Solutions’s Career and Recruitment Offer
Job title : Service Delivery Coordinator (ISP FIRM)
Job Location : Lagos
Deadline : May 31, 2021
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Our Client, a reputable INTERNET SOLUTIONS PROVIDER is looking to fill the role of a Service Delivery Coordinator (ISP FIRM)
Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial / POC and activation requests.
Daily & Monthly report on presales tracker sheet.
Process account activations for newly installed links for both new and existing clients
Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
Weekly reporting of new accounts that were recently activated to account department.
Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
To handle and process service request from sales person / reseller and communicate relevant information to the sales person / reseller
Maintain a good filing system for all signed contracts
All other duties as assigned by the Supervisor
Minimum of BSC / HND in a related field
Minimum of 5 year’s experience as a service delivery coordinator in an internet solution provider (ISP) firm
Excellent knowledge & hands on use of Microsoft Excel
Well organized & pays attention to detail
Excellent verbal & written communication skills
Ability to analyze & interpret data
Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure