Willers Solutions is Recruiting For Service Delivery Coordinator (ISP FIRM)
Willers Solutions
Lagos, NG
1d ago
source : Mrjobsnaija

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Willers Solutions’s Career and Recruitment Offer

Job title : Service Delivery Coordinator (ISP FIRM)

Job Location : Lagos

Deadline : May 31, 2021

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  • Our Client, a reputable INTERNET SOLUTIONS PROVIDER is looking to fill the role of a Service Delivery Coordinator (ISP FIRM)

    Responsibilities

  • Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial / POC and activation requests.
  • Daily & Monthly report on presales tracker sheet.
  • Process account activations for newly installed links for both new and existing clients
  • Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
  • Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
  • Weekly reporting of new accounts that were recently activated to account department.
  • Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
  • To handle and process service request from sales person / reseller and communicate relevant information to the sales person / reseller
  • Maintain a good filing system for all signed contracts
  • All other duties as assigned by the Supervisor
  • Requirements

  • Minimum of BSC / HND in a related field
  • Minimum of 5 year’s experience as a service delivery coordinator in an internet solution provider (ISP) firm
  • Excellent knowledge & hands on use of Microsoft Excel
  • Well organized & pays attention to detail
  • Excellent verbal & written communication skills
  • Ability to analyze & interpret data
  • Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure
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