Duties and Responsibilities
Ensure daily, weekly, and monthly tasks and reports are tracked and completed by the local teamEnsure IT staff are on site as per the business requirements for IT coverageLead, mentor, discipline, and feedback to team members on performance of the team and the individualSet objectives and SMART goals for local IT staff, and perform monthly individual follow ups to ensure goals are metObtain continuous feedback from users on their impressions of performance and needsEnsuring the highest level of customer satisfaction with end usersManage the local team to assess, prioritize and allocate Service Desk tickets and other tasksEnsure that all IT Assets are managed throughout their lifecycle according to current process and policiesRegularly reporting to Global Head of IT Operations on performance, progress, issues and future needsAssessing the current workload and being part of continual improvement plans to reduce workload and increase efficiencyWorking alongside Global Head of IT Operations and Global IT team to resolve issues and identify areas of improvement in systems and IT Tools
What we’re looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
Fluency in English (written and spoken) is a given, as is a can do’ attitude and a thirst to learn and develop professional and soft skills.
Qualifications and Competences
Previous experience of managing a team of Technical Engineers or System AdministratorsAt least 5 years of experience with a technical jobAt least 3 years of team leadership or managementExperience of global service provider environment is an advantageExperience of Technical : Windows 7, 8, 10, Office 365, Exchange, Active Directory and Server administration knowledgeKnowledge of standardized architectures and methodologiesOverview on voice technologies would be an advantageMust be customer orientedGood written and spoken English communication skillsGood interpersonal skills with a specific focus on understanding customer needs.
ITIL certification would be an advantage.
Method of Application
Interested and qualified? Go to to apply
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