Tools
Phillips Outsourcing Limited
Lagos, Nigeria
8d ago

Job Responsibility

  • Based on the project requirement to deploys, configures and maintains all the project required IT tools, including the BMC Remedy ITSM tools, monitoring tools and automation tools and related integrations.
  • Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management.
  • Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team.
  • Problem solving, communication and teamwork are keys to success in this position.

  • Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
  • Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
  • Customization and creation of Remedy workflows according to customer requirements
  • Ability to estimate work effort for customizations, enhancements, and configuration requests
  • Advanced analysis and troubleshooting
  • Creating and maintaining technical documentation with respect to system design
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