Customer Service Engineer
MacTay Consulting
Lagos
20d ago
source : myJobmag
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  • MacTay Consulting - Our client, a key player in real estate management, is currently recruiting suitably qualified candidates to fill the position below :

    Job Description

  • Accomplishes construction human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees;
  • communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

  • Manages sub-contractors by locating, evaluating, and selecting sub-contractors; monitoring and controlling performance.Meets operational standards by contributing construction information to strategic plans and reviews;
  • implementing production, productivity, quality, and customer-service standards; resolving problems; identifying construction management system improvements.

    Meets construction budget by monitoring project expenditures; identifying variances; implementing corrective actions; providing non-

  • project annual operating and capital budget information.Accomplishes construction project results by defining project purpose and scope;
  • calculating resources required; establishing standards and protocols; allocating resources; scheduling and coordinating staff and sub-

    contractors; evaluating milestone assumptions and conclusions; resolving design problems; evaluating and implementing change orders.

    Approves construction projects by conducting inspections at critical phases; obtaining approvals from buyers.Prevents fines and interruptions by complying with, and enforcing, codes.

    Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.

  • Updates job knowledge by tracking and understanding emerging construction practices and standards; participating in educational opportunities;
  • reading professional publications; maintaining personal networks; participating in professional organizations.Enhances organization reputation by accepting ownership for accomplishing new and different requests;
  • exploring opportunities to add value to job accomplishments.Manage Project from Start to finish

    Qualifications

    Minimum of 10 Years relevant experience in similar role of which 2years must be in working on residential and commercial construction Project.

    COREN Certified.Experienced in Construction finishing.HND /

    Skills and Competencies :

    Excellent Interpersonal skillsExcellent written, verbal and presentation skillsExcellent organizational and follow up skillsCompetent in problem solving, team building, planning and decision makingComputer Skill -

    Microsoft word, Excel, Power and performance tools.Excellent time management skillsProcess orientatedHigh level of attention to detail

    Locations : Lekki 1, Lagos & Markurdi, Benue

    Reports to : Manager, Quality Assurance and Service Level Management

    Job Description

    Act as direct point of contact for all regional escalations.Follows up on all escalated incidences and ensures closures.

    Interface with Customer Support Partner, Account Partners, and Managed Service Vendors to ensure all escalations are closed in timely manner.

    Works directly with Regional Coordinators to provide synergy in the regionCo-ordinating meetings with all relevant stakeholdersMaintaining databasesPreparation of reports & presentations.

    Identify, escalates and follows through on all recurring escalations to ensure proper closureOver sees the activities of the MSV within the region

    Requirements / Qualifications

    At least 3 years’ experience with large or blue chip company - essentialComputer Literate (Strong MS Word, Strong MS Excel, Microsoft Outlook and Advanced Power Point), Database experience.

    At least 3 years’ experience interfacing with customer.Knowledge of MTN enterprise transmission last mile equipment especially PMP

    Skills and Competencies :

    Excellent Interpersonal skillsExcellent written, verbal and presentation skillsExcellent organizational and follow up skillsCompetent in problem solving, team building, planning and decision makingComputer Skill -

    Microsoft word, Excel, Power and performance tools.Excellent time management skillsProcess orientatedHigh level of attention to detail

    Method of Application

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