Duties and Responsibilities
Delivery of business strategies, with the support of the Pastry Chef, Chef de Partie etcSeek and maximise revenue opportunities and minimise costsConsistently exceed guest expectationsDevelop a motivated and high performing team committed to delivering clear goalsProtect the health, safety and well-
being of our guests and colleaguesBe a change agent, constantly reviewing service deliveryDevelop a culture of actively seeking feedback from customers on a regular basisAgree and implement actions to continuously improve the guest experienceEnsure customer requests and feedback, both verbal and written are responded to promptly and efficientlyMaintain and further enhance relationships within the immediate locality, namely residents, retail and office tenantsManaging Sales and ConversionAgree and support implementation of revenue generation initiativesCreate, deliver and measure promotional activities, including staff incentivesSupport the creation and implementation of a departmental sales plan, in conjunction with the GM / ReservationsTo provide a clear handover during shift changes and ensure each shift is reviewed and handovers / briefings are carried outFacilitate the creation of business strategies and conduct regular strategy update meetings
Requirements / Qualifications
HND / 2-3 years working Experience in a similar roleMust be a Resident of Kaduna State.
Previous supervisory / management experience in hospitality / cateringExperience of achieving results and making a positive difference to customer experienceExperience of managing departmental budgets, stock and cost control including price marginsTrack record in generating revenue and business development.
The ability to work quickly while remaining welcoming and friendly to customersThe ability to work independently and know when to involve othersThe ability to spot issues and opportunitiesThe ability to work as part of a teamThe ability to lead by exampleThe ability to supervise, motivate, train and develop staff Knowledge : Solid business understanding and awarenessKnowledge of Health & Safety and Food Hygiene legislationCompetent IT, numeracy and literacy skillsQualification in hospitality / catering.
A dynamic individual with a can do’ positive attitude and approachDemonstrates trust, openness and respect in dealing with staff and members of the publicFlexible approach to tasks and workload.
Under the direction of store management, the job holder will be responsible for the protection of company assets.The Grocery Manager provides customer service and oversight of front-
of -store activities in accordance with all company policies and procedures.
Essential Duties and Responsibilities
Protection of company assets and goodsEstablish and maintain a professional environment, ensuring the best possible experience for customers and sales associatesEnsure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-
end policies and proceduresScheduling to ensure proper coverage at the front end / service deskMaintaining merchandising standards for register end caps and inboardsMaintaining neat, organized and safe front end / service desk areaTimely communication to store management of any issuesDamages and returns are handled daily according to established company procedureOther duties as assigned
Minimum of a Degree / HND in a relevant field3 years plus working experience with proven achievements in a similar roleMust be a Resident of Kaduna State
Skills Required :
Ability to communicate with a friendly, calm and consistent demeanourAbility to supervise others while remaining individually productiveStrong interpersonal, organizational and time management skillsAbility to remain calm under pressureAbility to train and coach othersMust be able to speak and comprehend English.
Secondary language a plus skills.
Collaborates with sales and marketing teams to effectively achieve organizational targetsContinuously works for organizational process improvement, providing input to the sales and marketing teams to refine processes and cater to new and emerging market opportunitiesMarket and Delivers product demonstrations using the online platform and other platformEnters, updates and maintains daily sales activities and client / customer information into Sales databasePitches clients and customers to decide, buy and use the company’s productsPlans an effective sales targeting approach to the assigned sales territoryProspects and cold-
calls on businesses and organizationsRegularly follows up on inbound leads and sales inquiriesResponds to customer / client inquiries, suggestions, complaints and other details, by phone, online and emailSuggests and implements a closing business strategy relative to sales
Minimum of HND or BSC. (HND / Bachelor’s in Sales or Marketing will be preferred)
2 to 4 years of related sales experience in a fashion house or Fashion related organisation
Preference & Skills :
Candidate must be a young femaleMust a resident of AbujaMust be able to work flexible schedule including weekendsStrong communication and interpersonal skillsA strong Marketing skill ability, executing full life cycle during salesAbility to work in a fast-
paced and highly growing businessCustomer focused approach and ability to learn and adapt to needs and changes quicklyMust be a resident of Abuja town-
Wuse 2 and its Environment.
Method of Application
Applicants should send their updated Resumes to : with the "Job Title" as the subject of the email.
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