Field Service Supervisor
Netcom Africa
lagos, NG
4d ago
source : Mrjobsnaija

Netcom Africa's job vacancy, Career and Recruitment

Job title : Field Service Supervisor jobs in Lagos Job Location : Lagos Deadline : February 12, 2022

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  • Location : Victoria Island, Lagos

    Job Summary

  • Responsible for the day-to-day service delivery operations and complementing the delivery of field related Netcom Services to our clientele in collaboration with other service delivery units or departments.
  • The job holder will ensure harmonious, efficient, timely delivery and be able to maintain synergy with team members and other units.
  • Key Duties and Responsibilities

  • Ensure timely delivery of assigned field related tasks as a managed Service Provider that provides the services listed below but not limited to :
  • Connectivity Services
  • VSAT
  • Security Services
  • Enterprise Security Applications
  • Activities related to Field services in the areas below, but not limited to :
  • Survey
  • Installation
  • Retrievals
  • Preventive and Corrective Maintenance
  • Technical assistance to our partners
  • Related technical support to our internal and external clients.
  • Implement and ensure mandatory Safety-First policy to be adhered to.
  • Equip and ensure FSE staff is to sport essential PPE in any activity in the field.
  • Ensure that staff adheres to timely agreed client schedule.
  • Provides real-time updates to HOD on assigned task of the team.
  • Ensures that the team presents themselves to the clientele in every activity being carried out at commencement of onsite task and acknowledged completion.
  • Submits to the HOD timely activity reports.
  • Ensure that all activities carried out are according to company defined standards.
  • Provides useful feedback on any improvements on the following areas;
  • Workflows
  • Work Instructions
  • Field related work improvements (frontliner experience)
  • Service improvements (frontliner experience)
  • Conducts regular training and instructions to all FSE engineers and technical personnel.
  • Education and / or Professional Qualifications

  • Bachelor's Degree in Electrical / Communications / Engineering or its equivalent.
  • Minimum of 5 years hands-on experience in the telecoms and ISP industry with at least 3 years in a supervisory role.
  • Essential Traits / Skills / Knowledge :

  • Knowledge in Microsoft Office Applications as a tool requirement for creating reports and statistics.
  • Basic Engineering knowledge and practice.
  • RF engineering / installation knowledge and use of basic measurement equipment and tools.
  • Customer oriented / focused in delivering services (field related works).
  • Good communications skills (English and native) both oral and written to be able to deliver instructions to internal and external clients.
  • Excellent team player and leader to the team.
  • Excellent assessment skills to be able to deduce recommendations and translate to action.
  • Able to use, operate, assess, and interpret gathered data from
  • Data Tester
  • Spectrum analyzer
  • Ground tester
  • Multi-meter, Voltage and current
  • BW tester
  • PC and test applications
  • Proficient in the use of communication tools for real-time reporting / updating.
  • Knowledge and practice in Project Management to be able to deliver timely and economically.
  • Desirable Traits / Skills / Knowledge :

  • Knowledge in IT related activities.
  • Knowledge in Management / Supervising, networking, and monitoring.
  • Knowledge and experience in basic electrical circuits and mechanical support facilities with hands-on preferred.
  • Knowledge in telecom power systems with hands-on preferred.
  • Engineering / Technical jobs in Nigeria *Engineering / Technical jobs in Lagos *Field Service Supervisor in Lagos
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