Customer Service Representative
Snaphunt
Lagos, Nigeria
6d ago

The Offer

  • Opportunity within a company with a solid track record of performance
  • Work alongside & learn from best in class talent
  • Strong opportunities to progress your career
  • RESPONSIBILITIES

  • Ensuring that customers are satisfied with products or services
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns
  • Keep records of customer interactions, process customer accounts and file documents
  • Troubleshooting common issues with a product or service
  • REQUIREMENTS

  • OND / HND / Bachelor’s degree in Mass Communication or other related fields.
  • Relevant experience in Customer Service is an advantage.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.
  • The Employer

    Our Client is an integrated customer engagement and business process outsourcing company. They deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

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