Field Services ISSR Nigeria Location : Lagos General Electric GE
Inside Services Sales RepresentativeDeploys sales actions over the phone with customers in order to develop and grow installed base services with them.
The mission of the Field Services Inside Service Sales Representative is to maximize services revenue by establishing , building and nurturing relationships with an assigned portfolio of Proximity Accounts.
In addition to account ownership, he can be responsible to manage by a delegation from outside sales services some tasks related to Strategic and Targeted Accounts.
Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC / other sales leadsDevelop cross-selling between Line of Businesses service offerTransfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the countryQuote and close the deal for standard services offerCoordinate with all the Filed Services teams and product teams if needed, to satisfy service opportunitiesKeep update the data of Installed Base of the customersDocument all records of customer history in CRMRespond on-time and on-quality to On-demand requests from the customers
Main interactions : Customers, Filed Services Operational Marketing, CCC, Outside services sales, Order Management , Field Services Operation Key Success Factors Close collaboration with Outside Services Sales for complex on-demand salesReactivity on FSR and CCC opportunity generationRegular collaboration with FS Operational Marketing Leader for thorough understanding of Demand generation plans, country Installed Base profile and associated services offer available and to be launched in the next months .
Education / Skills : Education :
Bachelor / associate degree in Electrical Engineering Experience : 2 years IS / Field Service Representative. Soft skills : sales oriented / results oriented / daring / passionate / team player / organized / resilient / voice clear & understandable / engaging & enthusiasticBasic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO.
Familiarity with Schneider Electric products and services.Familiarity with phone, Internet, e-mail systems and social mediaVerbal and written communication skillsAble to prioritize and manage multiple tasks and build customer relationships.
Successfully complete assigned training paths and successfully engage in technical sales conversations . Language skills : native speaker level for local context