Customer Service Officer
Deecla Services Limited
Victoria Island, Lagos, Nigeria
1d ago
source : Fuzu

Job Summary

  • We are looking to hire a Customer Service Officer who will be responsible for the handling of incoming telephone calls.
  • He / she have the responsibility of dealing with customers who prefer to contact the company through the Internet (e-mails), text messages, or other electronic medium.
  • Whenever a customer or client calls, the agent puts up information related to the customer or client on the computer screen so as to enable easy reference to sales or service records.
  • Qualifications and Requirements

  • A higher degree would be of great advantage
  • At least 4 years of work experience in a call center environment.
  • Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers
  • Must have good interpersonal skills to enable an easy flow with customers at all times
  • Must be able to multitask and manage time properly and effectively
  • Must be able to adapt to different situations and individuals
  • Ability to prioritize in the face of multiple tasks or assignments
  • Ability to work as part of a team if need be
  • Ability to work with little or no supervision
  • Must be self-driven at all times
  • Must have good knowledge of customer relationship or customer service practices
  • Must have good data entry and typing abilities.
  • Responsible for managing a whole lot of incoming and outgoing calls in the organization
  • Build long-lasting relationships with customers
  • Keep a comprehensive record of all calls and / or conversations in the organization’s call center data bank
  • Make use of available opportunity to sell or advertise products to customers
  • Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
  • Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
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