Associate - Sales Support and Administration
Willis Towers Watson
2d ago

The Role

Our Health and Benefits

business helps large and mid-size clients control health and welfare plan

costs, improve health outcomes and promote employee engagement through

broad-based, state-of-the-art interventions. We provide solutions

encompassing creative plan design, vendor evaluation and management, pricing

and funding strategies, data analytics, valuation support, compliance and

governance strategies. We also provide Specialty consulting services

including clinical / health management program design, pharmacy solutions,

disability / absence management strategies and claims audit services.

As a Health and

Benefits Consultant dedicated to Sales you will consult on a wide variety of

complex projects involving the design, pricing, funding, implementation and

management of a full array of Health and Benefits programs including medical,

dental, life, disability, business travel, retirement and flexible

benefits.You will serve as the project

manager and day to day communication liaison with our clients, create client

deliverables, contribute to client management and new business activities, and

participate in the creation of new intellectual capital.

Performance Objectives :


  • Expanding the
  • customer portfolio and identifying opportunities in the market

  • Deliver superior,
  • consistent client management and deliverables in support of a Senior

    Consultant :

  • Draft statements
  • of work, project plans and budgets involving multiple workflow streams

    and client teams

  • Oversee the day
  • to day project leaders, ensuring the progress of the teams against

    established objectives, budgets, timelines, deliverables and quality


  • Serve as primary,
  • daily contact to clients on delivery of services

  • Manage client
  • expectations and raise appropriate issues to Senior Consultants and

    Client Relationship Managers

  • Interface with
  • colleagues from other practices and regions on assignments that reflect

    the client’s broader business issues

  • Develop a trusted
  • advisor relationship with client contacts through effective communication

    and efficient, quality execution of projects

  • To be a strategic
  • discussion partner for the clients

  • Identifying
  • customer needs, understanding developments within customers and

    translating them into solutions

  • Demonstrably able
  • to cope with all levels of clients / colleagues

  • Provide
  • valued-added consulting expertise on large, sophisticated projects

    including health and welfare plan re-design, pricing, funding and employee

    contributions strategies,benchmarking studies and negotiations, plan renewals and vendor

    analysis and management

  • Contribute to
  • projects within the Specialty area including health management, disability

    management, pharmacy and claims audits

  • Contribute to the
  • development of new tools and approaches

  • Meet
  • revenue and billable hour goals established with your manager

  • Support the
  • generation of new business by enhancing relationships with current clients

    and recommending new projects and solutions

  • Participate in
  • prospecting opportunities with new clients as part of a broader team

  • Directly
  • contribute to clients’ success through applying your technical expertise

  • Win new WTW
  • clients with a particular focus on medium to large scale opportunities,

    owning the sale from initiation through to contract completion

  • Build
  • relationships internally and collaborate effectively on cross-functional

  • Demonstrate
  • natural ease and effectiveness when dealing with clients / colleagues at all


  • Serve as mentor to
  • Consultants and Senior Consultants

  • 7+ years’
  • experience and success in the design / management of health and welfare

    plans gained in a consulting, brokerage or carrier environment

  • Strong financial
  • skills; prior experience in health and welfare product pricing,

    underwriting or corporate sales preferred

  • Proven experience
  • successfully managing multiple projects simultaneously and producing

    quality deliverables on time and within budget

  • Demonstrated
  • success in managing client issues and relationships; some experience in growing relationships

  • Strong
  • interpersonal and team skills

  • Polished and well
  • developed oral and written communication skills

  • Self-starter
  • attitude and ability to work with ambiguity

  • Flexibility and proven ability to
  • diagnose and resolve issues

  • Strong analytical
  • Experience
  • training / mentoring junior staff

  • The ability to see the big picture, leveraging the resources
  • of related practices to address the clients’ business challenges

  • Working knowledge of Excel, MS Project, MS Word
  • Availability
  • to travel on an as needed basis

  • Bachelor’s degree
  • required

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