Client Services Head
Guaranty Trust Bank Plc
lagos, NG
6d ago
source : Mrjobsnaija

Guaranty Trust Bank Plc's job vacancy, Career and Recruitment

Job title : Client Services Head jobs in Lagos Job Location : Lagos Deadline : June 30, 2022

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  • Overall Responsibility

  • The Client Services Head is primarily responsible for fostering positive client relations, managing inquiries, and promptly directing customer complaints to augment post-sales client feedback.
  • Job Responsibilities

  • Maintain quality client service by attending to client inquiries and requests.
  • Implement procedures, processes, and projects for streamlining of operations and service improvement initiatives.
  • Oversee the client service team by providing clients with technical assistance on products and services.
  • Work with internal stakeholders for service requirements, inquiries, and instructions
  • Responsible for effective service recovery process through complaint logging, handling and resolution.
  • Build and maintain good relationships with customers.
  • Provide appropriate recommendations on product improvements based on client feedback.
  • Skills & Knowledge

  • Bachelor's Degree in Business, Engineering, Computer Science, or Business Information Systems or any related discipline.
  • Excellent communication skills
  • 4 to 6 years in the client services, sales, marketing, or similar role.
  • Proficiency in customer service software, databases, and tools
  • Good knowledge in keeping abreast with the developments in the client services field.
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Client Services Head in Lagos
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