Guaranty Trust Bank Plc's job vacancy, Career and Recruitment
Job title : Client Services Head jobs in Lagos Job Location : Lagos Deadline : June 30, 2022
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Overall Responsibility
The Client Services Head is primarily responsible for fostering positive client relations, managing inquiries, and promptly directing customer complaints to augment post-sales client feedback.
Job Responsibilities
Maintain quality client service by attending to client inquiries and requests.
Implement procedures, processes, and projects for streamlining of operations and service improvement initiatives.
Oversee the client service team by providing clients with technical assistance on products and services.
Work with internal stakeholders for service requirements, inquiries, and instructions
Responsible for effective service recovery process through complaint logging, handling and resolution.
Build and maintain good relationships with customers.
Provide appropriate recommendations on product improvements based on client feedback.
Skills & Knowledge
Bachelor's Degree in Business, Engineering, Computer Science, or Business Information Systems or any related discipline.
Excellent communication skills
4 to 6 years in the client services, sales, marketing, or similar role.
Proficiency in customer service software, databases, and tools
Good knowledge in keeping abreast with the developments in the client services field.
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Client Services Head in Lagos 
