Call Center Executive
Omnibiz
Lagos, Nigeria
6d ago

Role

  • Description (adsbygoogle window.adsbygoogle ).push( );
  • Call center executives are customer service professionals who serve as a company’s front line in making phone sales and addressing customer concerns.
  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;
  • keeping customer satisfaction at the core of every decision and behavior.

  • Communicate courteously with all customers by telephone, in order to build positive relationships with them.
  • Taking customers’ orders and ensuring continuous patronage from customers.
  • Identifying the most profitable customers, encourage and follow up with them to ensure continuous buying.
  • Turning leads into customers.
  • Following up with customers to ensure re-order.
  • Serving as a basic point of contact for customers with queries, complaints, feedbacks and requests.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions / alternatives.
  • Also apply for :

  • Customer Care Representative at AGC Limited July 31, 2021
  • Renmoney Recruitment - Branch Sales Advisor July 28, 2021
  • Customer Service Officer at Beebeejump July 26, 2021
  • Portions by Bay Job Recruitment in Nigeria 2 new August 1, 2021
  • 2+ years experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
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