Customer Service Officer Recruitment at Dunn And Braxton Limited
Dunn And Braxton Limited
Lagos, Nigeria
5d ago
source : Jobgurus

Job Description

  • The Company is seeking to hire a Customer Service Officer to manage customer queries and complaints. The ideal candidate will be responsible for processing orders, modifications, and escalating complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
  • Key Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Responding promptly to customer inquiries.
  • Attend to inbound and outbound mails.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Ensure customer satisfaction and provide professional customer support.
  • Create agency code and other assigned tasks.
  • Key Requirements

  • Good First Degree in any relevant field.
  • Proficiency in the use of Microsoft Office.
  • Minimum of 2 years’ Cognate experience as a Customer Service Representative or in a similar role in the financial industry.
  • Customer orientation and ability to adapt / respond to different types of characters.
  • Ability to prioritize and manage time effectively.
  • Excellent written and verbal communication skills.
  • Excellent teamwork skills.
  • Ability to work with minimal supervision and pay attention to details.
  • Salary

    N78,000 monthly (Net)

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