Customer Experience Executive
ipNX Nigeria Limited
Lagos
3d ago

Purpose of the Job

To collate & analyze data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from initiation ,planning completion to implementation and train , monitor & ensure consistency in service standards in ipNX.

Expected Key Results

  • Customer Experience Management
  • Customer Experience Training & Quality Assurance
  • Reporting
  • Other responsibilities as assigned
  • Educational Qualifications & Functional Skills :
  • Minimum 2.2 / Upper Credit, Bachelor’s degree in social science or related field.

  • Work Experience : Minimum of 1 year of varied experience in Telecoms / Database Management and Customer Service Management.
  • Strong working knowledge of survey & analytical tools.

  • Other Requirements : Customer Obssessed Data analytics Excellent communication skills Ability to optimize work processes Self-
  • Development Nimble Learning Ensures Accountability Drives Engagement Drives Vision & Purpose Can Multi-task

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form