Customer Experience Executive
ipNX Nigeria Limited
5d ago

Purpose of the Job

To collate & analyze data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from initiation ,planning completion to implementation and train , monitor & ensure consistency in service standards in ipNX.

Expected Key Results

  • Customer Experience Management
  • Customer Experience Training & Quality Assurance
  • Reporting
  • Other responsibilities as assigned
  • Educational Qualifications & Functional Skills :
  • Minimum 2.2 / Upper Credit, Bachelor’s degree in social science or related field.

  • Work Experience : Minimum of 1 year of varied experience in Telecoms / Database Management and Customer Service Management.
  • Strong working knowledge of survey & analytical tools.

  • Other Requirements : Customer Obssessed Data analytics Excellent communication skills Ability to optimize work processes Self-
  • Development Nimble Learning Ensures Accountability Drives Engagement Drives Vision & Purpose Can Multi-task

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