Purpose of the Job
To collate & analyze data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from initiation ,planning completion to implementation and train , monitor & ensure consistency in service standards in ipNX.
Expected Key Results
Minimum 2.2 / Upper Credit, Bachelor’s degree in social science or related field.
Strong working knowledge of survey & analytical tools.
Development Nimble Learning Ensures Accountability Drives Engagement Drives Vision & Purpose Can Multi-task