Location : Victoria Island, Lagos
Employment Type : Full-time
The role will be responsible for mapping out travel arrangements for corporate bodies, travel agencies, and individuals
These include booking flights, arranging transportation to and from the airport, and booking hotel rooms
The Travel Consultant is to also help clients ensure their visas and work permits are up to date for the locations they need to travel.
Make professional and accurate travel arrangements for our clients including air, car, hotel, and ground transportation reservations
Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
Compute the cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour's costs
Follow the company’s procedures, account guidelines, and customer service standards in the areas of making travel arrangements, building Passenger Name Records (PNR's) and profiles
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by Finchglow Travels.
Provide the customer with Finchglow Travel brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
Maintain awareness and adherence to our client's procedures, programs, and policy guidelines
Consistent application of Finchglow Travel’s practices and programs
Provide industry updates as well as airline promotions to clients
Offer and provide travel insurance to customers
Engage in the preparation of sales budget weekly.
Qualification & Experience
Bachelor's Degree in a related field with a minimum of 2 years experience as a travel consultant / ticketing and reservation officer.
Skills & Knowledge :
Proficiency in the use of Amadeus GDS; with Amadeus certification
Ability to relate with internal and external stakeholders at various levels using diplomacy and tact
Excellent communication skills
Attention to detail
Result oriented with regards to quality and productivity goals
Ability to work flexible hours and shifts as determined by business need and client call volume.