Location : Lagos
Employment Type : Full-time
Efficiently coordinate the daily operations of the terminal with the objective of ensuring zero service disruptions and service failures.
Ensure the services of the organization are effectively marketed and that management approved performance expectations are surpassed.
Track all in-transit buses assigned to the terminal effectively and ensure their availability to meet the projected demand by customers
Ensure available buses are effectively fixed and ready for daily operations within stipulated turnaround time
Conduct pre-trip inspections to ensure available buses are fit for use and are in alignment with the approved SCS (service,comfort,safety) standards for our fleet.
Ensure available buses are efficiently assigned to routes, positioned for boarding.
Ensure strict adherence to scheduled departure timelines and minimize service disruptions
Ensure guests who have opted for pick up services are effectively processed in line with their bookings and picked up at their preferred location
Ensure all information passed by management is effectively communicated to and understood by all terminal based staff.
Promptly communicate shortage or surplus of buses at the terminal to the designated Operations support team (OST)
Resolve minor grievances or disputes that does not require escalation
Ensure the terminal and its ambience is properly maintained and is in compliance with The Company standards by the facility maintenance team
Ensures all transactions are effectively managed and documented on the approved ERP platform and that experience officers remit accurate sales to the accountant
Identify opportunities to improve the interface and service to our customers
Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, friendly attitude towards guests etc.
Promote our services to encourage greater use of online booking platforms (Website and App).
Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community as authorized by management.
Develop and implement terminal staff shift schedule in compliance with standards set by HCD.
Perform other duties as required or as assigned.
B.Sc / HND qualification in a relevant field
Minimum of 5 years experience in operations and / or administrative management in the transport industry
Experience from a service industry is an added advantage
Knowledge of fleet management is complusory
Tech savvy as well as proficient in the use of modern technology and relevant Microsoft Office tools