Retention Officer
IpNX Nigeria Limited
lagos, NG
6h ago
source : Mrjobsnaija

IpNX Nigeria Limited's job vacancy, Career and Recruitment

Job title : Retention Officer jobs in Lagos Job Location : Lagos Deadline : June 30, 2022

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  • Category : Outsourced

    Purpose of the Job (Brief) : The customer retention agent is responsible for engaging customers to obtain feedback on service and understand their behavior (lifestyle, preferences etc.

    and to win back lost customers.

    Responsibilities :

  • Identifying inactive subscribers and get them active on the network.
  • Identify and monitor unique customer trends and escalate.
  • Engage active customer to proactively identify unique customer issues and solve.
  • Ensure all customer feedback / complaints are documented, escalated to appropriate unit and also follow up till Head CEA Customer Retention Supervisor Retention Agent Retention Agent resolution.
  • Track / update and close all tickets on OTRS.
  • Process compensation, reimbursement, waivers and refunds for customers.
  • Maintain constant and effective communication with retail customers through surveys.
  • Identify and monitor unique customer trends and escalate.
  • Ensure all complaints are resolved.
  • Process request in timely manner and send updates to customers.
  • Effectively identifying and dealing with customer dissatisfaction.
  • Educational Qualifications & Functional Skills :

    Minimum Requirements : HND / B.sc, any Discipline.

    Minimum Experience : 1-2 years' experience in customer care

    Work Experience :

    Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) in Telecoms company

  • Sales / Retail / Business Development jobs in Nigeria *Sales / Retail / Business Development jobs in Lagos *Retention Officer in Lagos
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