customer care unit
Vintech GlobalEnterprise
Ikeja, Lagos, Nigeria
2d ago
source : Fidanto

Helping to develop and implement a customer service policy for an entire organisation br Finding ways to measure customer satisfaction and improve services br Managing a team of customer services staff br Handling face 45 to 45 face enquiries from customers br Maintains financial accounts by processing customer adjustments br Recommends potential products or services to management by collecting customer information and analyzing customer needs br Prepares product or service reports by collecting and analyzing customer information br Contributes to team effort by accomplishing related results as needed br br Customer Service Skills br Customer Service Product Knowledge Quality Focus Problem Solving Market Knowledge Documentation Skills Listening Phone Skills Resolving Conflict Analyzing Information Multi 45 tasking

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