FSDH Perophs - Technical Support Internship
FSDH
Lagos, Lagos, Nigeria
4d ago

FSDH Perophs

We started with a simple idea that everyone should be able to enjoy simple, transparent, efficient, and connected experiences that bring a spark to the typically mundane topic of money.

With an intense focus on the financial well-being of you and yours, we intend to show that it is possible for a company to win by taking a Perophs interest in your success.

About the Technical Support Internship

Perophs has an opening for a Technical Support intern role intended for a fresh graduate interested in gaining work experience and indulging in an important step to building a solid career.

The objective of our internship program is to foster future leaders within our team while helping young professionals grow their skills, and experience life in a dynamic fast-paced working environment.

Responsibilities

The Intern would support in the following task :

  • Assist customers and the support team with issues that involve aspects of the product that requires a deeper dive into the underlying technology.
  • Master multiple product areas, be a point of contact for specific product areas across the entire support unit, and collaborate closely with the Product and Development teams to represent the needs of customers.
  • Represent the support team to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product / feature release cycle.
  • Escalate critical customer situations to the appropriate level of management and engineering expertise.
  • Communicate technical issues and solutions to the engineering, QA, and the support team.
  • Contribute to documentation and knowledgebase article library.
  • Participate in brainstorming sessions to think about evolving our customer experiences with our web presence and web systems.
  • Qualifications

  • Computer Science, Information Technology, or Management Information Systems major is preferred but not critical.
  • The age range must be between 18-25 years
  • Fresh graduate (NYSC member or post NYSC graduate)
  • Desired Skills

  • Good troubleshooting ability
  • Excellent understanding of basic technical fundamentals
  • Exposure to SQL
  • Excellent analysis and debugging skill
  • Ability to function as an individual contributor and / or a member of a team
  • Highly motivated with a desire to learn
  • Ability to multitask
  • A strong passion for the technology sector in Nigeria
  • Proficient in Microsoft Office
  • Excellent time-management skills
  • Good communication skills (great command of written and spoken English)
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