BUSINESS FUNCTION :
As Front Officer Administrator, you will be responsible for handling clerical tasks in our office. You will be handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties.
This may include organizing files, scheduling appointments, writing copy, proofreading, receiving guests and Telesales & marketing.
YOUR KEY ACCOUNTABILITY :
Understanding the company product and services
To acquire and build skill-set across several units.
Source for New leads and develop stronger relationship with them
Contribute to build revenue to the business
Proper record keeping.
Build Brand Value and enhance relationships with our customers by your interactions collaborations and events.
To comply with the company's internal process & policies
YOUR ROLE / RESPONSIBILITIES :
Take ownership of clients
Handling incoming calls and other communications.
Managing filing system.
Recording information as needed.
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents and word processing.
Helping organize and maintain office common areas.
Performing general office clerk duties and errands.
Organizing travel by booking accommodations and reservations needs as required.
Coordinating events as necessary.
Maintaining supply inventory.
Maintaining office equipment as needed.
Aiding with client reception as needed.
Experience as a virtual assistant.
Creating, maintaining, and entering information into databases.
Telesales and Marketing
Send out email newsletters on our products
Coordinate and organize department activities and functions like meetings; schedule, obtain use of rooms, and set up the rooms and equipment to be used.
File documents; develop and modify filing practices this includes the usage of electronic in addition to paper records
Perform data gathering and research activities and provide reports or summaries of information collected
Assess the needs of customers and provide information concerning the services, procedures, and guidelines of the firm
Handle requests and transactions, or direct the matter or person to the proper department
2 years+ relevant experience in similar engagements.
Experience from a Software Solutions firm is a plus
Good written and verbal communication skills
Good Analytical skills.
Self-driven and highly ambitious
Results-orientated & the ability to handle pressure
Relationship building & management skills
Understanding of competitive positioning
Comfortable with tight deadlines
PERSONAL ATTRIBUTES AND SKILLS REQUIRED :
Skills and knowledge
Able to use company tools and methodology to effectively deliver your job functions
Good client relationship building and engagement skills.
Able to work well in teams
Able to work independently
Good creative and innovative skills
Display a learning orientation
Able to drive passionately for client satisfaction