Product Specialist
Venture Garden Group
port harcourt, Rivers, Nigeria
15d ago
Company Description

Venture Garden Nigeria (VGN) is a fast growing Software company with a vision to build an enduring organization with an ecosystem of value creators- while delivering high impact technology solutions for emerging markets through a culture of entrepreneurship and innovation. At VGN we wage war against the average, go beyond the ordinary to explore limitless opportunities; breaking the norms and aggressively pursuing success through- Relentless Hard-work, Pursuit of excellence, calculated risk taking and a hunger for knowledge and we have a lot of fun at it!


Job Description

  • Good understanding of Airport environment of the specified location.
  • Understands and effectively presents and delivers presentations on products, features, and benefits.
  • Effectively describes the process and value-added benefits of the product implementation process to new and prospective clients
  • Prepares and provide product performance reports and analysis metrics.
  • Develops documentation for product release and training
  • Seeks opportunities to propose solutions and improvements as related to product usage.
  • Works closely with customers to understand their organizational pain points and effectively link product features and benefits to the customer’s needs to help promote sales.
  • Continuously reviews industry trends and client feedback to anticipate future market needs.
  • Establishes and maintains positive work relationships and works productively with support groups within the SBUs, i.e. Project Management, Business Analysis, Software Development, etc.
  • Manages incidents and problems in a timely and professional manner.
  • Prioritizes and escalates problems (when required) to the appropriate company resource.
  • Tests-fixes to ensure the problem has been adequately resolved.
  • Anchors training and implementation of product/projects at customer sites.
  • Reconciles invoices with payments in conjunction with revenue assurance
  • Assures revenue by driving product usage.
  • Other duties, as may be assigned

  • Qualifications

  • At least 2 to 3 years’ experience in a product support role
  • Strong background and work experience in Customer Service/Technical support
  • Excellent computer skills and proficient in the use of Microsoft office suite.


  • Additional Information

    Working conditions
    Flexibility is important. 
    Equal opportunity
    The role is open to anyone who meets the above criteria regardless of race or nationality
    Remuneration:
    Competitive based on experience


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