Call Center Representative

DEDA Hospital

Abuja, Nigeria

2d ago

source : Fuzu

Requirements

Bachelor's Degree from a reputable institution.

Minimum of 2 years Post NYSC experience in a call centre.

Computer literacy is a Must.

Job Description

Handle inbound and outbound calls to patients and clients.

Identify the needs of patients / clients, resolve issues and provide solutions.

Ensure to follow the customer service script provided by the company for uniformity.

Also, be well read on company policies and the website for FAQs or policy related answers.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyze the data.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, and other account items.

Collaborate with other call center professionals and other departments to improve customer service.

Help to train new employees and inform them about the company’s customer management policies.

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.