Help Desk Specialist - Intuitive Global Healthcare
Intuitive Global Healthcare System
Lagos
2d ago
source : BetaJob

Job Brief

  • Intuitive Global Healthcare Systems is looking for a competent Help Desk Specialist responsible for providing technical assistance and support related to computer systems, hardware, or software.
  • Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

  • The ideal candidate must also be customer-oriented and patient in dealing with customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
  • The selected candidate will be expected to resume on September 1st, 2020.

    Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures
  • Education, Qualifications and Experience

  • 1-2 years’ experience as a help desk technician or other customer support role
  • Knowledge of office automation products, databases and remote control
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Ability to diagnose and resolve basic technical issues
  • Related experience and training in troubleshooting, and providing help desk support
  • Excellent communication skills
  • OND / HND in IT, Computer Science or relevant field
  • N50,000 / month

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