USSD Integration Developer (USSD experience mandatory)

Infobip

Lagos, Nigeria

1d ago

Company Description

At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform.

It didn’t happen by chance : through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users.

Join us on our quest to grow these numbers to ... well, the sky is the limit!

Context :

The USSD Integration Developer is responsible for implementation of Infobip USSD services in post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems and implement these plans to the customer's satisfaction.

The USSD Integration Developer must have a passion for helping customers find creative ways to run their businesses more effectively.

Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority. Working with aggressive timelines and a full customer portfolio is required.

Main missions :

1) Provide USSD integration services to new and existing customer

Document and validate customer’s business requirements and map to Infobip USSD product functionality

Configure / customize USSD engine to meet customer’s business requirements

Attend internal project meetings and provide status on progress of activities and deliverables

Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries

Ensure highest degree of customer satisfaction during implementation project

2) Create conversational workflows and strategies for Infobip solutions

Design conversational user interfaces and content

Create natural dialog flows, wireframes, and templates for USSD

3) Contribute to internal PS initiatives

Document solutions and best practices and share with PS community

Contribute to further USSD service development

4) Contribute to internal product related Initiatives

Participate on product related initiatives and projects, assist product development

Provide regular updates to Sales Engineers on features, roadmap, changes, and trends in products / solutions

Product feedback collection from customers and partners

5) Focus on Continuous Development

Participate in Continuing Education sessions

Be fully versed on functionality released with each new product upgrade

More about you :

You have a Bachelor degree in IT.

You have 3-5 years experience in a similar position and already worked for the Telco, USSD, or Integration space.

The following skills are mandatory : NodeJS / javaScript, JSON, Bitbucket, Jfrog, Jenkins, Jira, InteliJ, Basic networking, Basic windows / linux admin

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