Customer Support and Collections Officer
SeedStars Academy
lagos, NG
19h ago
source : Mrjobsnaija

SeedStars Academy's job vacancy, Career and Recruitment

Job title : Customer Support and Collections Officer jobs in Lagos Job Location : Lagos Deadline : December 18, 2021

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  • Location : Ilupeju, Lagos

    Employment Type : Full Time

    About the Job

  • QuickCheck is seeking to hire a Customer Support and Credit Collections Officer to join its team in Lagos.
  • Through data science and a smartphone app, QuickCheck builds a credit profile of the borrower and enables Nigerians across the country to easily access microloans, without the need for any form of collateral or guarantor.
  • The key purpose of this job role is to help clients avoid the risk of defaulting and minimize frictions in customer acquisition and retention
  • Responsibilities for this Role Include

  • Making calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment
  • To embrace the challenge of minimizing loss resulting from non-payment of loans
  • Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required
  • At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, .
  • via phone, e-mail, social media
  • To provide feedback on collection activities for policy changes
  • Your Profile

  • You are a young professional, with high ambitions and desire to learn
  • You have an innate drive for exploring different options for reaching results
  • You love technology : familiar with the internet, mobile apps, Android phones, e-mail, social media
  • You can handle multi-tasking and high pressure by prioritizing your work
  • You are an excellent communicator, with strong negotiation skills
  • You can speak English Language fluently (However ability to speak Hausa language is an added advantage)
  • Previous experience in credit collection or customer support with the use of CRM gives you an advantage
  • Benefits and Perks

  • Be part of an international team
  • We are a young team of entrepreneurs who want to make things happen
  • Pension and health insurance schemes
  • Flexible working hours
  • Possibility of remote working depending on your role.
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Support and Collections Officer in Lagos
  • How to Apply for this Offer

    Interested and Qualified Candidates should Click here to Apply online

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