Customer Success Executive - Ultimus Holdings
Ultimus Holdings
Lagos
22h ago
source : BetaJob

Job Details

Location : Ikoyi, Lagos

Employment Type : Full-time

Responsibilities

  • Responsible for attending to all walk-in clients,telephone calls to the customer care line and satisfying all enquiries,request and complaints with accurate and adequate information
  • Responsible for building sustainable relationships and trust with customer through open and interactive communicationto enhance organisational growth
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Develop service procedures, policies and standards
  • Maintain an orderly workflow according to priorities
  • Managing customer correspondence, cross selling company products / services and closing transactions for potential clients
  • Maximizing long term revenue opportunities by becoming trusted adviser to clients and strengtening their loyalty.
  • Requirements

  • Qualification : Bachelor's Degree
  • Have a minimum of 1 year experience as a customer service personnel.
  • Ability to plan, coordinate, and provide leadership where necessary
  • Possesses written and oral communication skills to support decisions and recomendations
  • Demonstrated Interpersonal skills
  • Ability to effectively solve problems and conflicts
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