Make a positive impact on the society through meaningful work.
Leadership position with attractive salary and benefits.
This is a strategic role where you will work closely with the CEO and lead a team of 8-10 professionals to ensure customers are successfully using the company’s product.
Your responsibilities will include :
Developing and executing tactical plans for customer success.
Measuring customer service metrics to verify the clients get their orders on time and in full as well as to ensure they are satisfied, for long-term, reliable recurring revenue results.
Directly overseeing Pharma operations, including logistics, fulfilment and supply chain, to achieve business objectives and drive customer satisfaction.
Establishing the right operating models and owning the decision process to ensure the right capability & capacity are in place for sustained success.
Driving a result-oriented culture with a strong focus on service excellence, execution, speed and quality.
Managing the entire customer journey and experience from onboarding through roll-out, activation and engagement.
Identifying and implementing strategic opportunities to constantly improve customer experience.
Building trusted relationships with key customers, clients, partners, and stakeholders.
Continuously monitoring and managing customer health to identify churn risk early and drive higher retention by monitoring key metrics and digital analytics.
Continuously refining the strategy and operating model for customer success management.
Acting as a trusted advisor to offer proactive advice and practical solutions to potential issues.
You have minimum of 3 years of experience in a Customer Success or Operations role.
You ideally have a BSc in Pharmacy / Pharmaceutical Sciences / Bachelor of Medicine or have extensive experience working in the pharmaceutical industry.
You are registered with the appropriate regulatory bodies in Nigeria.
You have an understanding of advanced business planning and Pharmacy regulatory issues that ensure customer satisfaction.
You can easily collaborate across functions to achieve business targets.
You are an innovative, self-driven individual who is good at problem-solving.
Prior experience in a start-up is a plus.
You are willing to travel if required.
We are hiring Head of Customer Success for an online Pharmacy and Healthcare Platform providing access to medicines and healthcare solutions.
What they are building is a trust infrastructure where vetted healthcare providers are onboarded and the right solutions are recommended to our patients leveraging data and technology.