Customer Service Coordinator
ITA Group
ITA Corporate Headquarters, West Des Moines, IA, US
6d ago

ITA Group creates events, incentives and recognition programs for some of the biggest companies in the world. We are seeking a Customer Service Coordinator to join our Participation Operations team to care for and champion our customers.

Join a culture of people who will challenge you, respect you, grow with you and always have your back. The salary is great.

The benefits are sweet. The employee ownership is even better. Let’s talk.

The Basics : The Customer Service Coordinator will join an energetic team of professionals to serve as the primary point of contact for our program participants.

Our Customer Service Coordinator will answer customer inquiries via in-bound phone calls while striving to provide quality care.

If you’re a self-motivated problem solver and enjoy working with people, we want to meet you.

The Right Skills :

  • You are able to work Monday through Friday, 10 : 00a.m. to 7 : 00 p.m.
  • You have an Associate degree in Communications, Marketing, Business Administration or related field of study.
  • You have two to three years of customer service experience.
  • You are an excellent problem-solver with the ability to think quickly.
  • You have strong oral and written communication skills.
  • You are organized and self-motivated to manage your own time.
  • You are familiar with Windows based software applications.
  • The Right Attitude :

  • You are an excellent listener and respond to internal and external customer needs in a timely manner.
  • You do what it takes to complete projects and meet deadlines with minimal supervision.
  • You have superior interpersonal and communication skills with the ability to work effectively within a team environment.
  • You possess a professional demeanor with a strong work ethic & conscientiousness.
  • About ITA Group

    We give companies a competitive edge. Not through products, but people. We get people excited, motivated and engaged. We help them love what they do.

    And the companies they do it for. ITA Group plans and executes amazing meetings, events and group travel experiences. We design really smart incentives and recognition programs that inspire people to do their best.

    And be rewarded for it. It’s pretty cool, really. You’d be amazed what happens when people truly understand their company’s goals and how their performance matters in meeting them.

    And when people are motivated to step up and own their performance? Look out!

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