Customer Service Representative
Turbham Limited
Abuja, NG
5d ago
source : Mrjobsnaija

Turbham Limited's job vacancy, Career and Recruitment

Job title : Customer Service Representative jobs in Abuja Job Location : Abuja Deadline : January 17, 2022

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  • JOB DESCRIPTION :

    Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

    ROLES, RESPONSIBILITIES AND FUNCTIONS :

  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • Identify the appropriate response and strategy to solve customer issues as quickly as possible
  • Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
  • Be able to manage large amounts of phone calls, chats, emails, and other communication channels
  • Assist customers on placement of orders, refunds, or exchanges
  • Ensure customer satisfaction and maintain professional customer support
  • Place the customer at the center of the customer service experience
  • Maintain a positive and friendly tone with customers at all times
  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
  • Listen to customer complaints and try to identify the cause of their problem to your best ability
  • effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
  • analysis and problem assessment skills demonstrated by the ability to collect the necessary information to identify key issues and identify cause-effect relationships
  • adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
  • stress tolerance and the ability to maintain satisfactory work standards under pressure
  • in-depth product knowledge including proactive learning and understanding
  • Requirements :

  • Bachelor Ûªs degree preferred
  • Proven call center or customer service experience preferred
  • Strong soft skills and communication skills
  • Flexibility to work multiple shifts, including during the weekends or on holidays
  • Must be willing to take part in required initial training
  • Willingness to take and ability to pass background check and drug screening
  • Can demonstrate empathy, listening skills, and speaking skills
  • Basic understanding of office and computer systems / software
  • Can succeed in a fast-paced work environment without being distracted during a customer interaction
  • Willingness to become familiar with the products and services of the company
  • Can work efficiently and manage time accordingly
  • Must have excellent organizational and multitasking skills
  • Key Skills and Competencies :

  • interpersonal skills
  • communication skills- verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • stress tolerance
  • Customer Service jobs in Nigeria *Customer Service jobs in Abuja *Customer Service Representative in Abuja
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