Food & Beverage Manager
Marriott International, Inc.
lagos, NG
8h ago
source : Mrjobsnaija

Marriott International, Inc.'s job vacancy, Career and Recruitment

Job title : Food & Beverage Manager jobs in Lagos Job Location : Lagos Deadline : February 03, 2022

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  • Job Number : 22000159

    Location : Victoria Island, Lagos

    Schedule : Full-Time

    Brand : Sheraton Hotels & Resorts

    Position Type : Management

    Job Category : Food and Beverage & Culinary

    Job Summary

  • Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
  • Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
  • Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
  • Core Work Activities

    Developing and Maintaining Budgets :

  • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
  • Maintains a positive cost management index for kitchen and restaurant operations.
  • Utilizes budgets to understand financial objectives.
  • Leading Food and Beverage Team :

  • Manages the Food and Beverage departments (not catering sales).
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
  • demonstrates honesty / integrity; leads by example.

  • Oversees all culinary, restaurant, beverage and room service operations.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Provides proactive coaching and counseling to team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Monitors and maintains the productivity level of employees.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
  • Ensuring Exceptional Customer Service :

  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Drives alignment of all employees, team leaders and managers to the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint / problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Verifies all banquet functions are up to standard and exceed guest's expectations.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
  • Managing and Conducting Human Resource Activities :

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Conducts performance reviews in a timely manner.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
  • Additional Responsibilities :

  • Complies with all corporate accounting procedures.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Drives effective departmental communication and information systems through logs, department meetings and property meetings.
  • Candidate Profile

    Education and Experience :

  • High School Diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
  • 2-year Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • 2 years experience in the food and beverage, culinary, or related professional area.

  • Hospitality / Hotel / Restaurant jobs in Nigeria *Hospitality / Hotel / Restaurant jobs in Lagos *Food & Beverage Manager in Lagos
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